Each new CIRQ electric bike comes with a limited manufacturer’s warranty for the original retail purchaser. This warranty provides each original retail purchaser of a CIRQ eBike with a warranty against manufacturer’s defects only.
To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from.
If your product is shipped to you and arrives damaged, or with manufacturer’s defects, please contact us directly by phone or e-mail within 3 working days from the date of delivery.
The warranty is limited to the terms listed below:
- Frame: 2 year for parts.
- Suspension, Motor, Controller, Charger: 1 year for parts.
- Battery: 1 year. Normal battery capacity reduction is NOT included.
- General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
- Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
THE WARRANTY EXCLUSIONS:
- Not following the directions or recommendations provided by CirQ.
- Cycling collision, accident or vehicle damage caused by careless parking.
- Acts in violation of laws.
- Never registered your bike.
- DIY repairs on electronics.
- Abusive use of the bicycle in off-road terrain, mud, snow, water, sand, and gravel.
- If the bicycle is used as rental unit.
- Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards.
- Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
- Overloading beyond recommended capacity.
- Damages caused by nails, needles, broken glass, debris, sharp rocks or other foreign objects.
- If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
- If vehicle is used in competitions or racing.
- If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
- Use of other components not approved by the manufacturer.
- Damages resulted from improper care and handling.
- Stolen bikes or items.
For any questions about your warranty or to make any claims please contact CIRQ bikes at Contact Form