Before you leave...
Take 20% off your first order
20% off
Enter the code below at checkout to get 20% off your first order
Couldn't load pickup availability
Free standard shipping on orders
Free replacement: Customers may reject a package due to significant shipping damage (functionally affecting usage) or contact customer service for missing and critically damaged parts or other quality-related issues. Our customer service team will help arrange the replacement.
For us to better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence.
*Definition of critically damaged items: The main structure of the product is obviously deformed and affects its normal functions in any form.
For non-quality issues, customers may request a product replacement or return within 14 days after receiving the item. A 10% processing fee will be collected, but this fee will be waived if a replacement order is placed. The customer is also responsible for the $150 return shipping cost.
CirQ will provide a return shipping label for an approved return, and the designated carrier will pick up the return package. The customer may also choose self-return or arrange the return shipment independently.
Please Note: If a customer arranges the return shipment independently, it is their responsibility to ensure the shipment's safety. Signature confirmation is required, and additional shipping insurance is highly recommended. CirQ is not responsible for any damage, loss, or other shipping-related incidents.
All refunds will be issued to the original payment method.
If you refuse delivery of an order, CirQ reserves the right to charge a flat fee of $150 per shipment and a 10% re-packing fee. CirQ cannot change, intercept, or cancel orders that have already been shipped.
Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumers from returning batteries via standard shipping carriers.
For a claim related to shipping damages, you must present pictures of the damaged product at the time of delivery. Please request a Return and Exchange Authorization (RMA form) from customer support.
Once the return and exchange authorization is issued, we will email you an RMA number and return instructions. You must have the RMA number when shipping back the returned unit.
For any other questions, please contact CirQ Bikes via our Contact Form.
Visit our FAQs page to find answers to common questions.
We are available Monday to Friday 9am-5pm PST.
Want to get in touch with our teams? Visit our contact page to send us a message.
Up to 20 MPH on Throttle. Up to 28 MPH on Pedal Assist
1300W Peak, 1000W Sustained, 160Nm Torque
Up to 35 Miles on Throttle, Up to 55 Miles on Pedal Assist
CirQ offers maximum convenience, minimizing assembly errors for a faster and safer riding experience.
BATTERY: | Removable Lithium-ion 48V 14.5Ah, 696Wh, Weight 9 lbs | RANGE: | Up to 35 Miles on Throttle, Up to 55 Miles on Pedal Assist |
MOTOR: | 48V 350W | PAYLOAD CAPACITY: | Up to 350 lbs |
CONTROLLER: | LCD Display, with a USB Charging Port | REAR RACK PAYLOAD: | Up to 55 lbs |
CHARGER: | Come with 3A Fast Charger | CHARGING TIME: | Around 5 Hours |
WEIGHT: | 75 lbs includes Battery | PEDAL ASSIST: | 5 Levels |
DISPLAY: | LCD Display, with a USB Charging Port |
SPEED: | Up to 20 MPH | SENSORS: | Cadence Sensor |
BRAKES: | Hydraulic Disc Brakes | LIGHTS: | Auto On-Off Front Light, Tail Light |
CLASSIFICATION: | Up to Class 2 | FRAME: | 6061 Aluminum Alloy |
FORK: | RST GUIDE Suspension Fork, 60mm Travel with Lockout | TIRES: | 20" x 4" Reflective Puncture Resistant |
SADDLE: | Sport Soft Comfortable | PEDALS: | Aluminum Alloy With Reflector |
THROTTLE: | Throttle on demand, Right Side | SHIFT LEVER: | Shimano TOURNEY 7 Speed |
DERAILLEUR: | Shimano ALTUS RD-M370-L, 9 Speed | SPOKES: | Stainless steel, 12G |
CASSETTE: | Megadrive 7 Speed | CHAIN: | KMC Z7RB 124 |
KICKSTAND: | Aluminum Alloy, Rear Mount |
Pre-assembled eBike | x1 |
Battery Pack | x1 |
Battery Charger | x1 |
16 In 1 Bike Tool Kit | x1 |
Pedals | x2 |
Pre-installed Display | x1 |
User’s Manual | x1 |
Free replacement: Customers may reject a package due to significant shipping damage (functionally affecting usage) or contact customer service for missing and critically damaged parts or other quality-related issues. Our customer service team will help arrange the replacement.
For us to better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence.
*Definition of critically damaged items: The main structure of the product is obviously deformed and affects its normal functions in any form.
For non-quality issues, customers may request a product replacement or return within 14 days after receiving the item. A 10% processing fee will be collected, but this fee will be waived if a replacement order is placed. The customer is also responsible for the $150 return shipping cost.
CirQ will provide a return shipping label for an approved return, and the designated carrier will pick up the return package. The customer may also choose self-return or arrange the return shipment independently.
Please Note: If a customer arranges the return shipment independently, it is their responsibility to ensure the shipment's safety. Signature confirmation is required, and additional shipping insurance is highly recommended. CirQ is not responsible for any damage, loss, or other shipping-related incidents.
All refunds will be issued to the original payment method.
If you refuse delivery of an order, CirQ reserves the right to charge a flat fee of $150 per shipment and a 10% re-packing fee. CirQ cannot change, intercept, or cancel orders that have already been shipped.
Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumers from returning batteries via standard shipping carriers.
For a claim related to shipping damages, you must present pictures of the damaged product at the time of delivery. Please request a Return and Exchange Authorization (RMA form) from customer support.
Once the return and exchange authorization is issued, we will email you an RMA number and return instructions. You must have the RMA number when shipping back the returned unit.
For any other questions, please contact CirQ Bikes via our Contact Form.
The digital LCD display shows your speed, battery level, miles and pedal assist level intuitively. Gather all the information on one screen.
Whether you’re commuting to work, hitting the trails, or exploring new paths, our high-performance RST front suspension is designed to provide you with a smooth and comfortable ride. The front suspension absorbs shocks and vibrations, providing you with a smooth and stable ride even on bumpy and uneven surfaces.
The high-density cells are delivering a high-capacity and long-lasting power source that won’t let you down. It provides reliable power to the motor, to meet your expectation for a relatively mild ride. The removable design allows quick and easy battery replacement for an ultra-long range.
CirQ’s Bafang 350W mid drive motor delivers stable output while utilizing less battery power, meaning that the XM-350 can travel further on a single charge, alleviating range anxiety for riders. Compare to a hub motor, the mid-drive motor offers higher torque for better hill-climbing and a quieter operation.
Tektro hydraulic disc brakes offer increased stopping power, improved modulation, consistent performance, lower maintenance, and a more comfortable lever feel.
Rugged reflective strips equipped fat tires are standard for all CirQ ebikes, these high-quality fat tires help you tackle any terrain, whether you are cruising around town, hitting the trails, or exploring new paths.
Thanks for subscribing!
This email has been registered!
Take 20% off your first order
Enter the code below at checkout to get 20% off your first order