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Free standard shipping on orders
Free replacement: Customers may reject a package due to significant shipping damage (functionally affecting usage) or contact customer service for missing and critically damaged parts or other quality-related issues. Our customer service team will help arrange the replacement.
For us to better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence.
*Definition of critically damaged items: The main structure of the product is obviously deformed and affects its normal functions in any form.
For non-quality issues, customers may request a product replacement or return within 14 days after receiving the item. A 10% processing fee will be collected, but this fee will be waived if a replacement order is placed. The customer is also responsible for the $150 return shipping cost.
CirQ will provide a return shipping label for an approved return, and the designated carrier will pick up the return package. The customer may also choose self-return or arrange the return shipment independently.
Please Note: If a customer arranges the return shipment independently, it is their responsibility to ensure the shipment's safety. Signature confirmation is required, and additional shipping insurance is highly recommended. CirQ is not responsible for any damage, loss, or other shipping-related incidents.
All refunds will be issued to the original payment method.
If you refuse delivery of an order, CirQ reserves the right to charge a flat fee of $150 per shipment and a 10% re-packing fee. CirQ cannot change, intercept, or cancel orders that have already been shipped.
Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumers from returning batteries via standard shipping carriers.
For a claim related to shipping damages, you must present pictures of the damaged product at the time of delivery. Please request a Return and Exchange Authorization (RMA form) from customer support.
Once the return and exchange authorization is issued, we will email you an RMA number and return instructions. You must have the RMA number when shipping back the returned unit.
For any other questions, please contact CirQ Bikes via our Contact Form.
Visit our FAQs page to find answers to common questions.
We are available Monday to Friday 9am-5pm PST.
Want to get in touch with our teams? Visit our contact page to send us a message.
Up to 20 MPH On Throttle. Up to 28 MPH On Pedal Assist
1200W Peak, 750W Sustained
Up to 50 Miles on Throttle, Up to 65 Miles on Pedal Assist
CirQ offers maximum convenience, minimizing assembly errors for a faster and safer riding experience.
BATTERY: | Removable Lithium-ion 48V 13.4Ah, 643 Wh, Weight 9 lbs | RANGE: | Up to 35 Miles on Throttle, Up to 50 Miles on Pedal Assist |
MOTOR: | 500W Hub Motor | PAYLOAD CAPACITY: | Up to 300 lbs |
CONTROLLER: | 48V 20A | REAR RACK PAYLOAD: | Up to 55 lbs |
CHARGER: | 48V 3A Fast Charger, UL Certified | CHARGING TIME: | About 5 Hours |
WEIGHT: | 65 lbs includes Battery | PEDAL ASSIST: | 5 Levels |
DISPLAY: | Color LCD Display |
SPEED: | Up to 20 MPH | SENSORS: | Cadence Sensor |
BRAKES: | Hydraulic Disc Brakes | LIGHTS: | Front Light, Tail Light |
CLASSIFICATION: | Up to Class 2 | FRAME: | 6061 Aluminum Alloy |
FORK: | TRAMA Suspension Fork, 60mm Travel with Lockout | TIRES: | 20" x 4" Reflective Puncture Resistant |
SADDLE: | Sport Soft Comfortable | PEDALS: | Aluminum Alloy With Reflector |
THROTTLE: | Throttle on demand, Left Side | SHIFT LEVER: | Shimano TOURNEY 7 Speed |
DERAILLEUR: | Shimano ALTUS RD-M370-L, 9 Speed | SPOKES: | Stainless steel, 12G |
CASSETTE: | Megadrive 7 Speed | CHAIN: | KMC Z7RB 124 |
KICKSTAND: | Aluminum Alloy, Rear Mount |
Pre-assembled eBike | x1 |
Battery Pack | x1 |
Battery Charger | x1 |
16 In 1 Bike Tool Kit | x1 |
Pedals | x2 |
Pre-installed Display | x1 |
Pre-installed Fender | x2 |
Free replacement: Customers may reject a package due to significant shipping damage (functionally affecting usage) or contact customer service for missing and critically damaged parts or other quality-related issues. Our customer service team will help arrange the replacement.
For us to better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence.
*Definition of critically damaged items: The main structure of the product is obviously deformed and affects its normal functions in any form.
For non-quality issues, customers may request a product replacement or return within 14 days after receiving the item. A 10% processing fee will be collected, but this fee will be waived if a replacement order is placed. The customer is also responsible for the $150 return shipping cost.
CirQ will provide a return shipping label for an approved return, and the designated carrier will pick up the return package. The customer may also choose self-return or arrange the return shipment independently.
Please Note: If a customer arranges the return shipment independently, it is their responsibility to ensure the shipment's safety. Signature confirmation is required, and additional shipping insurance is highly recommended. CirQ is not responsible for any damage, loss, or other shipping-related incidents.
All refunds will be issued to the original payment method.
If you refuse delivery of an order, CirQ reserves the right to charge a flat fee of $150 per shipment and a 10% re-packing fee. CirQ cannot change, intercept, or cancel orders that have already been shipped.
Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumers from returning batteries via standard shipping carriers.
For a claim related to shipping damages, you must present pictures of the damaged product at the time of delivery. Please request a Return and Exchange Authorization (RMA form) from customer support.
Once the return and exchange authorization is issued, we will email you an RMA number and return instructions. You must have the RMA number when shipping back the returned unit.
For any other questions, please contact CirQ Bikes via our Contact Form.
Intuitive display has various functions and displays your cycling information. Easily track your speed, battery level, miles, and pedal assist level. Also the code-based electronic lock system can be activated for security.
High-performance TRAMA front suspension folk have 95mm travel with Lockouts, it designed for an unrivaled ride experience. Enjoy a smooth and stable journey, whether you're on your daily commute, exploring off-road trails, or blazing new paths on rugged surfaces.
The high-density cells are delivering a high-capacity and long-lasting power source that won’t let you down. It provides reliable power to the motor, to meet your expectation for a relatively mild ride. The removable design allows quick and easy battery replacement for an ultra-long range.
Elevate your ride with the precision-engineered Bafang 750W geared hub motor. Unleash lightning-fast acceleration and unbeatable power, reaching up to 80 Nm. Tackle any challenge with confidence, and enjoy years of reliable electric performance from our enduring motor.
Indulge in superior braking with the hydraulic disc brake system. Elevate your stopping experience with increased power, precise modulation, consistent performance, minimal maintenance, and a comfortably responsive lever feel.
Rugged reflective strips equipped fat tires are standard for all CirQ ebikes, these high-quality fat tires help you tackle any terrain, whether you are cruising around town, hitting the trails, or exploring new paths.
Bike is well built, easy to put together great power and use. The only thing I’m going to change seat with more padding.
Great Bike and Exceptional Customer service.
i couldn't ask for anything more, perfect service, fantastic product, fantastic bike!! delivery time is not 7 days, it is 8 days for me, minus one star.
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