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Free standard shipping on orders
Free replacement: Customers may reject a package due to significant shipping damage (functionally affecting usage) or contact customer service for missing and critically damaged parts or other quality-related issues. Our customer service team will help arrange the replacement.
For us to better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence.
*Definition of critically damaged items: The main structure of the product is obviously deformed and affects its normal functions in any form.
For non-quality issues, customers may request a product replacement or return within 14 days after receiving the item. A 10% processing fee will be collected, but this fee will be waived if a replacement order is placed. The customer is also responsible for the $150 return shipping cost.
CirQ will provide a return shipping label for an approved return, and the designated carrier will pick up the return package. The customer may also choose self-return or arrange the return shipment independently.
Please Note: If a customer arranges the return shipment independently, it is their responsibility to ensure the shipment's safety. Signature confirmation is required, and additional shipping insurance is highly recommended. CirQ is not responsible for any damage, loss, or other shipping-related incidents.
All refunds will be issued to the original payment method.
If you refuse delivery of an order, CirQ reserves the right to charge a flat fee of $150 per shipment and a 10% re-packing fee. CirQ cannot change, intercept, or cancel orders that have already been shipped.
Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumers from returning batteries via standard shipping carriers.
For a claim related to shipping damages, you must present pictures of the damaged product at the time of delivery. Please request a Return and Exchange Authorization (RMA form) from customer support.
Once the return and exchange authorization is issued, we will email you an RMA number and return instructions. You must have the RMA number when shipping back the returned unit.
For any other questions, please contact CirQ Bikes via our Contact Form.
Visit our FAQs page to find answers to common questions.
We are available Monday to Friday 9am-5pm PST.
Want to get in touch with our teams? Visit our contact page to send us a message.
Up to 20 MPH On Throttle. Up to 28 MPH On Pedal Assist
1200W Peak, 750W Sustained
Up to 60 Miles on Throttle, Up to 80 Miles on Pedal Assist
CirQ offers maximum convenience, minimizing assembly errors for a faster and safer riding experience. Explore New Frontiers
BATTERY: | Removable Lithium-ion 52V 20Ah, 1040Wh, LG Cells, Weight 11 lbs | RANGE: | Up to 60 Miles on Throttle, Up to 80 Miles on Pedal Assist |
MOTOR: | 750W Sustained | PAYLOAD CAPACITY: | Up to 400 lbs |
CONTROLLER: | 52V 25A | REAR RACK PAYLOAD: | Up to 55 lbs |
CHARGER: | Come with 3A Fast Charger | CHARGING TIME: | 5-6 Hours |
WEIGHT: | 80 lbs includes Battery | PEDAL ASSIST: | 9 Levels |
DISPLAY: | Color LCD Display, with a USB Port |
SPEED: | Up to 20 MPH On Throttle. Up to 28 MPH On Pedal Assist | SENSORS: | Speed Sensor |
BRAKES: | Tektro Hydraulic Disc Brakes | LIGHTS: | Front Light, Tail Light |
CLASSIFICATION: | Up to Class 3 | FRAME: | 6061 Aluminum Alloy |
FORK: | RST GUIDE Suspension Fork with Lockout | TIRES: | 26" x 4" Reflective Puncture Resistant |
SADDLE: | Sport Soft Comfortable | PEDALS: | Aluminum Alloy With Reflector |
THROTTLE: | Throttle on demand, Left Side | SHIFT LEVER: | Shimano SL-M315, 8 Speed |
DERAILLEUR: | Shimano ALTUS RD-M370-SGS, 9 Speed | SPOKES: | Stainless steel, 13G front, 12G rear |
CASSETTE: | Shimano MF-TZ500-7 | CHAIN: | Professional 8-Speed Chain |
KICKSTAND: | Aluminum Alloy, Rear Mount |
Pre-assembled eBike | x1 |
Battery Pack | x1 |
Battery Charger | x1 |
16 In 1 Bike Tool Kit | x1 |
Pedals | x2 |
Pre-installed Display | x1 |
User’s Manual | x1 |
Free replacement: Customers may reject a package due to significant shipping damage (functionally affecting usage) or contact customer service for missing and critically damaged parts or other quality-related issues. Our customer service team will help arrange the replacement.
For us to better understand the problem and solve it effectively, photos and/or videos are REQUIRED as evidence.
*Definition of critically damaged items: The main structure of the product is obviously deformed and affects its normal functions in any form.
For non-quality issues, customers may request a product replacement or return within 14 days after receiving the item. A 10% processing fee will be collected, but this fee will be waived if a replacement order is placed. The customer is also responsible for the $150 return shipping cost.
CirQ will provide a return shipping label for an approved return, and the designated carrier will pick up the return package. The customer may also choose self-return or arrange the return shipment independently.
Please Note: If a customer arranges the return shipment independently, it is their responsibility to ensure the shipment's safety. Signature confirmation is required, and additional shipping insurance is highly recommended. CirQ is not responsible for any damage, loss, or other shipping-related incidents.
All refunds will be issued to the original payment method.
If you refuse delivery of an order, CirQ reserves the right to charge a flat fee of $150 per shipment and a 10% re-packing fee. CirQ cannot change, intercept, or cancel orders that have already been shipped.
Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumers from returning batteries via standard shipping carriers.
For a claim related to shipping damages, you must present pictures of the damaged product at the time of delivery. Please request a Return and Exchange Authorization (RMA form) from customer support.
Once the return and exchange authorization is issued, we will email you an RMA number and return instructions. You must have the RMA number when shipping back the returned unit.
For any other questions, please contact CirQ Bikes via our Contact Form.
Effortlessly stay in control with our intuitive digital color LCD display. Track your speed, battery level, miles, and pedal assist level seamlessly on one sleek screen, enhancing your riding experience with a streamlined and comprehensive display.
Our high-performance RST front suspension is designed for an unrivaled ride experience, effortlessly absorbing shocks and vibrations. Enjoy a smooth and stable journey, whether you're on your daily commute, exploring off-road trails, or blazing new paths on rugged surfaces.
Our best-in-class removable 52 V 20Ah LG battery boasts an impressive 1040 Wh. Experience unparalleled performance that takes you further and faster than ever. The high-density cells ensure a long-lasting, high-capacity power source, guaranteeing a ride that never lets you down.
Elevate your ride with the precision-engineered Bafang 750W geared hub motor. Unleash lightning-fast acceleration and unbeatable power, reaching up to 80 Nm. Tackle any challenge with confidence, and enjoy years of reliable electric performance from our enduring motor.
Indulge in superior braking with the Tektro hydraulic disc brake system. Elevate your stopping experience with increased power, precise modulation, consistent performance, minimal maintenance, and a comfortably responsive lever feel.
Rugged reflective strips equipped fat tires are standard for all CirQ ebikes, these high-quality fat tires help you tackle any terrain, whether you are cruising around town, hitting the trails, or exploring new paths.
I am pleased with the quality and performance of the CirQ Y1 Premier. The customer service has been exceptional. I ride the bike in the mountains and find it to be a strong hill climber with plenty of speed and a very comfortable and stable feel. I own several ebikes and the CirQ is becoming a favorite.
So far so good. Have had the bike about two weeks. Looks good, very powerful and fast. Pretty comfortable. Overall, pretty pleased. I liked it enough that I bought my wife one as well and saved an extra $200. I feel like this is as good of a deal as you can find for all the bikes now in the market. One star removed for a couple of reasons: 1) the pedal assist isn’t as nuanced as my Specialized Turbo (and it’s 9 years old) but I’m 46 now so what the heck, power away, 2) where as the bike is good looking and has good components there do seem to be a few pieces that are not as quality as I’d like. But again, very good value and I’m very pleased, actually.
Lastly, customer service has been great on phone, in chat, via email. Shout out to Ramon at the CA store.
La mejor bicicleta que he probado, buena calidad de los componentes,buena potencia y gran comodidad.Me resolvieron todas las dudad y responden siempre.
quality bike, attentive service is very good.
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